The Impact of AI Agents on Business Process Automation

AI agent identity management business process automation
D
Deepak Kumar

Senior IAM Architect & Security Researcher

 
October 21, 2025 7 min read

TL;DR

This article covers how ai agents are revolutionizing business process automation, offering increased efficiency and reduced costs. It explores the integration of AI agents with enterprise software, emphasizing the importance of cybersecurity and ai agent identity management. Also, discusses challenges, ethical considerations, and future trends, providing a roadmap for successful implementation.

Understanding OIDC and .well-known/openid-configuration

Ever wondered how apps magically know who you are without asking every single time? well, Openid connect (oidc) and the .well-known/openid-configuration endpoint are big parts of that magic. It's actually pretty neat once you get your head around it.

  • OIDC is like a translator between different apps. (What is OIDC Authentication and how does it work - Scalefusion Blog) It sits on top of oauth 2.0 and adds an identity layer. (An Illustrated Guide to OAuth and OpenID Connect | Okta Developer) think of it as a secure way for apps to say, "hey, is this person really who they say they are?". OIDC achieves this by introducing the ID Token, a JWT (JSON Web Token) that contains claims (pieces of information) about the authenticated user, like their name, email, and unique identifier. This ID Token is what provides the identity layer on top of OAuth 2.0's authorization framework.

  • Its entire purpose is to manage digital identities. (What Is Digital Identity? - Oracle) OIDC confirms and verifies that a user is authenticated. It's used everywhere, from single sign-on (sso) solutions in enterprises to authenticating users in mobile apps.

  • key components includes the client (your app), the authorization server (like google or microsoft), and the resource server (where your data lives).

  • This endpoint is where the magic really happens. It's a discovery endpoint that hands out oidc metadata. It's like asking the authorization server, "hey, what are your rules and how do i talk to you?".

  • Inside this configuration file, you'll find stuff like:

    • Issuer URL: This is the unique identifier for the authorization server. It's crucial for clients to verify that the tokens they receive are actually from the expected issuer.
    • Endpoints: These are the URLs for various OIDC operations, such as the authorization endpoint (where users log in), the token endpoint (where clients exchange codes for tokens), and the userinfo endpoint (where clients can get more user information).
    • Signing Keys (JWKS URI): These are public keys used by the client to verify the signature of the ID Token. This ensures the token hasn't been tampered with and was indeed issued by the authorization server.
  • clients need this info to be able to properly authenticate users and get tokens. Without it, your app is basically stumbling around in the dark. As Olli-Pekka Heinisuo pointed out, a mismatch here can completely break authorization.

Now that we understand the basics of OIDC and the discovery endpoint, let's explore some common pitfalls encountered during configuration.

Common OIDC Configuration Issues

Isn't it annoying when things should just work, but don't? OIDC configuration can feel like that sometimes. You'd think it's straightforward, but then you hit a snag.

Ever have an app that works fine one minute, then throws errors seemingly at random? It could be metadata inconsistencies across different deployment environments or regions of an authorization server. It's a head scratcher, but it happens.

  • Different authorization server environments can return different JSON metadata. Like, one server might include a field, while another straight-up omits it.
  • A real-world example is the missing code_challenge_methods_supported field as seen in a Microsoft Q&A post OIDC discovery metadata inconsistent across regions — PKCE field missing on build 2.1.22024.3 - Microsoft Q&A. Essentially, different servers behind https://login.microsoftonline.com/common/v2.0/.well-known/openid-configuration were dishing out different versions of the metadata.
  • This can impact clients that rely on discovery, like IdentityServer, MSAL, or even your OIDC middleware. The code_challenge_methods_supported field missing can cause clients that rely on discovery to mis-detect PKCE support and fail SSO. PKCE (Proof Key for Code Exchange) is a security extension for OAuth 2.0, especially important for public clients (like mobile apps or single-page applications) that can't securely store a client secret. It helps prevent authorization code interception attacks by requiring the client to generate a secret, transform it, and send it with the authorization request, then prove it later when exchanging the code for tokens.
  • To troubleshoot, you gotta verify metadata across regions and check authorization server versions.

Another common issue is when the discovery endpoint is unreachable. It's like trying to call someone and their phone is dead.

  • This often happens due to network issues, firewall restrictions, or DNS resolution problems.
  • You might see error messages like IDX10803: Unable to obtain configuration in your application logs or during the authentication process.
  • Solutions? Check network connectivity, configure proxies, and verify urls.
  • According to a stackoverflow post Unable to obtain configuration from well-known/openid-configuration, a potential fix is to configure a proxy in the OpenIdConnect. You might want to check Backchannel and BackchannelHttpHandler properties to use a proxy.

This is a classic gotcha. The .well-known/openid-configuration endpoint issuer doesn't match the issuer in the token.

  • This can be caused by misconfiguration, incorrect tenant id, or changes in issuer format.
  • To fix it, verify the issuer configuration, update application settings, and check for breaking changes from your identity provider.
  • For example, Olli-Pekka Heinisuo reported Entra External ID tenant issues, where the "iss" field in the access token didn't match the value in the .well-known/openid-configuration endpoint.

While we've covered some common configuration issues, let's now delve into more complex scenarios and advanced troubleshooting techniques.

Advanced Troubleshooting and Workarounds

Ever feel like you're wrestling with OIDC config instead of coding? Yeah, me too. Let's dive into some of the more awkward situations and how to wrangle them.

Sometimes, an OIDC provider just... doesn't play by the rules. Like, they don't adhere to the standard .well-known format. For instance, FusionAuth requires a tenant id right there in the url (oidc-issuer-url option assumes OIDC discovery to be in well-known format while FusionAuth is not). The standard format usually looks like https://<issuer-base-url>/.well-known/openid-configuration, so FusionAuth's requirement for a tenant ID in the URL is a deviation from this convention.

  • Workaround 1: Manual Configuration. Instead of relying on automatic discovery, you're gonna have to manually configure your app with all the necessary endpoints and keys. It's tedious, but at least you're in control.
  • Workaround 2: Custom Discovery Logic. Roll your own discovery. Fetch the metadata from the non-standard endpoint, parse it, and then configure your OIDC client accordingly. It's more code, but hey, you're a software engineer.

Imagine this: you've got your IdentityServer and your access token validation middleware all cozy in the same application. Seems efficient, right? Except... the validation middleware tries to load the discovery document before IdentityServer is even ready . Boom, race condition.

  • Solution: Delay the Load. Most libraries have a DelayLoadMetadata flag. set this to true and the validation middleware waits until the discovery document is actually available.

Proxies, man. They're like the bouncers of the internet, deciding who gets in and who doesn't. And sometimes, they block the external calls your app needs to make to get that sweet, sweet OIDC metadata.

  • Solution: Configure BackchannelHttpHandler. This lets you specify proxy settings for the calls made to the OIDC provider. Here's a quick example using .NET's IdentityModel:
var httpClient = new HttpClient();
var proxyUri = new Uri("http://your-proxy-server:port"); // Replace with your proxy details
var request = new HttpRequestMessage(HttpMethod.Get, "your-oidc-provider-config-url");

request.Properties.Add("Request_Proxy", proxyUri); // For some libraries, this might be different

// Or, if using a more direct handler configuration:
var handler = new HttpClientHandler
{
Proxy = new WebProxy(proxyUri),
UseProxy = true
};
httpClient = new HttpClient(handler);

// Then use this httpClient for backchannel calls.

  • Debugging Tip: Set IdentityModelEventSource.ShowPII = true; for debugging. This can help you see exactly what's going on under the hood.
  • Also, don't forget to check your vpn. As Matthew Holmes mentioned on stackoverflow, cloudflare warp vpn interference can be the culprit.

Next up, digging even deeper...

Best Practices for OIDC Configuration

Alright, so you've been wrestling with oidc configs... what's next? Let's make sure it stays working, right?

  • Automated Configuration Management: Treat your OIDC config like code. Use tools like Ansible, Terraform, or even just shell scripts to automate the deployment and updates. This ensures consistency across environments, which is a huge win. Think of it as infrastructure-as-code, but for your identity layer.

  • Monitoring and Alerting: Keep an eye on that .well-known/openid-configuration endpoint. Is it up? Is it returning the expected data? Set up alerts using tools like Prometheus or Cloudwatch to notify you the moment something goes sideways.

  • Validating the iss Claim: Always, always validate the issuer claim in your tokens. This prevents token forgery and other nasty attacks. Use well-established libraries and middleware – don't roll your own. These libraries typically handle the validation by comparing the iss value found within the ID Token against a pre-configured, trusted issuer URL that you obtained from the OIDC provider's discovery endpoint. As Olli-Pekka Heinisuo mentioned, issuer mismatches can break everything.

Bottom line? Automate, monitor, and validate. It's a bit of extra work upfront, but saves a ton of headaches later.

D
Deepak Kumar

Senior IAM Architect & Security Researcher

 

Deepak brings over 12 years of experience in identity and access management, with a particular focus on zero-trust architectures and cloud security. He holds a Masters in Computer Science and has previously worked as a Principal Security Engineer at major cloud providers.

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